AI Support
Customers get answers at once.In any channel.
The first line is one of ChatNeuron's AI employees. It answers from your documents and price lists, books appointments and takes payments, and passes everything that needs a human to an operator with a summary.
Problem
The first line eats the team's time
The same questions
Prices, timing, addresses and terms, dozens of times a day.
Night and weekends
Requests wait until morning, and the customer goes to whoever replied.
Channels answer differently
Website, Telegram and VK are run by different people with different answers.
How it works
One AI employee for all channels
What we connect
- Website, Telegram, WhatsApp, VK, MAX, Avito, Instagram, email
- Voice agent for the phone
- CRM, YClients, Google Calendar, iiko, YooKassa
What the AI employee does
- Answers only from your knowledge base: website, price lists, documents
- Books a service and checks free slots
- Takes payment in chat; the order goes to iiko or MoySklad
- Creates a CRM request with a summary
- Hands a complex dialogue to an operator; if nobody picks it up, it takes the contact
What the owner sees
- Request topics and unanswered questions
- Share of dialogues handled without a human
- First reaction time
Step by step
Launch
Knowledge
Website, price lists and documents: AI Support learns them on its own.
Channels
Connect messengers, phone or a website widget.
Actions
Booking, payment, a CRM request, handoff to an operator.
Control
Unanswered questions show what to add to the knowledge base.
Result
The team works on sales, not the FAQ
Illustrative calculation: plug in your own numbers and X-ray will calculate them from your data.
- 60 hper month returned to the team
- 24/7first reaction
- + 12 requestsper month from off-hours
In industry scenarios
Where this is a step of the end-to-end scenario
- HoReCaFrom booking to repeat visitAdvertising → Requests → Banquets → Order and payment → Manager calls → Money → Repeat visit
- Clinics & beautyFrom call to repeat visitAdvertising → Calls and messages → Booking → Visit → Front desk → Money → Repeat visit
- RetailFrom ads to repeat purchaseAdvertising → Product questions → Order and payment → Wholesale and quotes → Receivables → Stock and margin → Repeat purchase
- EducationFrom request to course renewalAdvertising → Requests → First reply → Trial lesson → Sale after the trial → Payment → Renewal
Questions
Frequently asked questions
All questions about ChatNeuronIs there a chat widget for my website?
Yes, it is one of the AI Support channels: it installs on Tilda, WordPress, Bitrix and any HTML site. The same answers work in messengers and by phone.
How is this different from a button-based chatbot?
AI Support understands free text and answers from your knowledge base, with no flowcharts. If a fact isn't in the base, it doesn't make it up but offers to contact a manager.
How is a live operator connected?
The dialogue is passed to the operator with a summary, and a notification arrives in Telegram. If nobody picks it up within 3 minutes, AI Support takes the contact and creates a request.
Can AI Support answer phone calls?
Yes, the voice agent takes calls over SIP: it answers, books appointments and leaves a request.
Put AI Support on the first line
Connect your channels and knowledge base, and AI Support starts answering the same day.