HoReCa · 7 steps
Restaurant and hotel:from booking to repeat visit.
A guest looks for a place in the evening, calls at rush hour and writes in a messenger while the host is busy with the floor. ChatNeuron runs the whole chain: request, booking, banquet, order and payment, the venue's money and bringing guests back.
End-to-end scenario
From ad spend to cash in the till
Each step is a system, a metric, a place where money is lost, and what ChatNeuron does.
Advertising
Where money is lost
The ad budget isn't linked to bookings and revenue.
What ChatNeuron doesAd analytics
Direct campaign statistics and cost per lead from cash flow expenses.
How it worksRequests
Where money is lost
In the evening and at rush hour requests wait, and the guest books next door.
What ChatNeuron doesAI Support
Answers about the menu, hours and terms at once, collects the booking and hands it to the host.
How it worksBanquets
Where money is lost
Large requests drown in the general chat and stay unanswered for a day.
What ChatNeuron doesRequest collection
Clarifies the date, guest count and budget, creates a CRM deal with a summary.
How it worksOrder and payment
Where money is lost
Orders are taken by hand, and some customers never reach payment.
What ChatNeuron doesAI Support
Builds the order from the menu, takes payment in chat, and the order goes to iiko.
How it worksManager calls
Where money is lost
The banquet manager doesn't name a next step, and the deal goes cold.
What ChatNeuron doesAI Sales Head
Analyzes every call, writes the summary and next step into the deal.
How it worksMoney
Where money is lost
Profit is visible once a month, and a shortfall is discovered on payment day.
What ChatNeuron doesAI CFO
P&L, cash flow, plan vs actual and a cash gap forecast every day.
How it worksRepeat visit
Where money is lost
A guest came once and was forgotten.
What ChatNeuron doesRepeat sales
Writes to those who haven't returned in a while, no more than once in 60 days.
End-to-end analytics
One chain of numbers instead of reports from five systems
Spend from Direct and cash flow, requests from channels, deals from the CRM, payments from the bank and 1C.
- Cost per guest
- Lost requests
- Banquet conversion
- Guest return rate
Before → after
What this is worth in money
Illustrative calculation: plug in your own numbers and X-ray will calculate them from your data.
Rush-hour and evening requests
- Before
- Waited for a reply and booked next door
- After
- Instant reply, booking with the host
Banquet requests
- Before
- A day without an answer
- After
- A CRM deal with date and budget
Guest return
- Before
- Guests weren't brought back
- After
- A message to those who haven't visited in a while
What we connect
Systems this scenario works with
- iiko
- YooKassa
- Telephony
- Telegram
- VK
- MAX
- Bitrix24
- amoCRM
- Yandex Direct
- Banks
- 1C
Questions
Frequently asked questions
Does ChatNeuron take orders into iiko?
Yes: AI Support builds the order from the menu, takes payment through YooKassa, and the order goes to iiko.
How does table booking work?
AI Support clarifies the date, time and number of guests and passes the booking to the host, in the CRM or in the team's Telegram.
Does the scenario suit a hotel?
Yes: answers about rooms and terms, booking and event requests, sales team call analysis and finance, the same steps.
Other industries
Scenarios for other industries
- Services and agenciesSelling services by phoneAcquisition → Requests and briefs → Negotiations → Project → Development → Payment → Repeat projects
- EducationFrom request to course renewalAdvertising → Requests → First reply → Trial lesson → Sale after the trial → Payment → Renewal
- Clinics & beautyFrom call to repeat visitAdvertising → Calls and messages → Booking → Visit → Front desk → Money → Repeat visit
- RetailFrom ads to repeat purchaseAdvertising → Product questions → Order and payment → Wholesale and quotes → Receivables → Stock and margin → Repeat purchase
- Real estateFrom expensive lead to dealAdvertising → Requests → First reply → Calls and viewings → Long cycle → Money → Follow-up
See where your venue loses guests
The initial X-ray works from your website and requests, in minutes.