Retail · 7 steps
Store and wholesale:from ads to repeat purchase.
A shopper asks about a product in a messenger, a wholesale buyer waits for a quote, money is frozen in dead stock. ChatNeuron runs the whole chain: advertising, the question, order and payment, quotes, debts, stock and margin, repeat purchase.
End-to-end scenario
From ad spend to cash in the till
Each step is a system, a metric, a place where money is lost, and what ChatNeuron does.
Advertising
Where money is lost
The budget goes to campaigns that don't lead to payments.
What ChatNeuron doesAd analytics
Direct campaign statistics, CPL, CAC and ROI from cash flow expenses.
How it worksProduct questions
Where money is lost
A reply an hour later, and the shopper has already bought elsewhere.
What ChatNeuron doesAI Support
Answers from the catalog and delivery terms, hands complex cases to a manager.
How it worksOrder and payment
Where money is lost
The order is placed but not paid.
Wholesale and quotes
Where money is lost
Quotes are built by hand for hours, and the customer goes to whoever sent one first.
What ChatNeuron doesRequests & quotes
Parses the request, picks items, prices and stock from 1C, prepares the quote.
How it worksReceivables
Where money is lost
Shipments continue and debts grow.
Stock and margin
Where money is lost
Money is frozen in goods that don't sell.
Repeat purchase
Where money is lost
A regular customer stopped buying and nobody noticed.
What ChatNeuron doesRepeat sales
Finds lapsed customers in 1C and prepares win-back emails.
End-to-end analytics
One chain of numbers instead of reports from five systems
Spend from Direct and cash flow, requests from channels, deals from the CRM, payments from the bank and 1C.
- Cost per customer
- Channel payback
- Order payment rate
- Churn
Before → after
What this is worth in money
Illustrative calculation: plug in your own numbers and X-ray will calculate them from your data.
Product answers
- Before
- A reply an hour later
- After
- Instant reply, payment in chat
Wholesale quotes
- Before
- A quote by evening
- After
- A quote in minutes with stock
Lapsed customers
- Before
- Left unnoticed
- After
- A list and win-back emails
What we connect
Systems this scenario works with
- 1C
- MoySklad
- RetailCRM
- Bitrix24
- amoCRM
- YooKassa
- Avito
- Telegram
- Yandex Direct
- Banks
Segments
More by segment
Questions
Frequently asked questions
Does AI Support know what is in stock?
It answers from your catalog and knowledge base; wholesale quotes are built with stock and prices from 1C.
Which accounting systems can be connected?
1C (OData, UT), MoySklad, RetailCRM, as well as Bitrix24 and amoCRM.
Does ChatNeuron send emails to lapsed customers by itself?
No, it prepares drafts, and you or a manager send them after review.
Other industries
Scenarios for other industries
- Services and agenciesSelling services by phoneAcquisition → Requests and briefs → Negotiations → Project → Development → Payment → Repeat projects
- HoReCaFrom booking to repeat visitAdvertising → Requests → Banquets → Order and payment → Manager calls → Money → Repeat visit
- EducationFrom request to course renewalAdvertising → Requests → First reply → Trial lesson → Sale after the trial → Payment → Renewal
- Clinics & beautyFrom call to repeat visitAdvertising → Calls and messages → Booking → Visit → Front desk → Money → Repeat visit
- Real estateFrom expensive lead to dealAdvertising → Requests → First reply → Calls and viewings → Long cycle → Money → Follow-up
See where your store loses money
Connect 1C or a CRM read-only, and X-ray shows the first numbers.